Not sure which size is for you?

We get it—sizing can be tricky the first time around. If you want a better idea of how each bag looks, head over to our Instagram or check out the Seen On tab. You’ll find real people, real bags, and real-world fits—from our current drops to old favourites. It’s the best way to find your match.

BAMBINO
Perfect for the essentials—keys, makeup, phone, wallet, and headphones.

MINI SIZE
Ideal for a Pilates-to-office outfit change—think lunchbox, water bottle, fresh set of Lululemon workout gear, and a change of shoes.

MIDI SIZE
Best for packing all your daily chaos—towels, jumpers, and essentials.

SHOULDER BAG
The ultimate oversize vibe for long days, with plenty of room for everything you need.

Handcrafted & One-of-a-Kind

Our bags are handmade with love and care, resulting in beautifully imperfect products. Expect variations in texture, stitching, and leather finishes. Leather labels are crafted from upcycled off-cuts, meaning each one has its own unique character. Some may be soft nubuck suede, while others are more matte or worn-in for that authentic feel.

Recycled Nylon Fabric

Our fabric comes from upcycled nylon, known for its strength and durability. This material may have minor knots or pulls, which are part of the raw charm and intentional imperfection we embrace. It’s the texture and unique finish that make our bags stand out.

Returns & Exchanges

We offer a 7-day return window from the day your order is received. To be eligible for a return, items must be unused, with tags attached, and returned in their original flat format (not rolled, folded, or scrunched). Tracking is required for all returns.

For faulty items, we will cover the return shipping and provide a pre-paid return label. For all other returns, the customer is responsible for return shipping costs.

Please contact info@saint-rue22.com to initiate your return.

Processing Time

We pack each order carefully in-house, so please allow 2-3 business days for processing. During busy periods (like sales or launches), this may extend to 3 days.

Shipping Time

* 2-3 Business Days via NZ Post (Rural delivery may take an additional 1-2 days).

* 5-8 Business Days via Aus Post Couriers. During peak times like Christmas, we upgrade orders over $150 to express delivery, you can also select this at checkout for. (Rural, and small regional delivery may take an additional 2-3 days).

* 5-10 Business Days via FedEx or DHL. Please note, customs duties are the customer’s responsibility.

* 7-15 Business Days, depending on your location.

We ship worldwide mainly via FedEx and DHL, with tracked shipping available on all orders. Delivery typically takes 5–15 business days, depending on your region.

All parcels include a full invoice and packing slip for smooth customs processing.

Customs & Duties

Import duties and taxes are the responsibility of the buyer. These are not included in your order total.

🇬🇧 UK, 🇸🇪 Sweden, 🇳🇱 Netherlands — duties are commonly applied.

📦 Important: Once your parcel reaches your local customs office, delays may occur. If you haven’t been contacted, please reach out to them directly to arrange payment and release of your parcel.

USA Customers – Customs & Duties Notice 🇺🇸

Please note: Our bags are handcrafted in India, not China, and may be subject to U.S. import tariffs due to current trade regulations. These charges are applied by U.S. Customs and are the responsibility of the purchaser, not the shipper.

If you're using Shop Pay, taxes and duties may be automatically calculated at checkout — but this is not a guarantee that it covers all evolving tariff costs.

We kindly encourage you to review your country’s import rules before purchasing. These additional costs are not reflective of the bag’s quality or our pricing — just part of the global shipping game.

Thanks for your understanding and support of small-batch, ethical production.

Damaged/Defective Items:

If your item is faulty or incorrect, please get in touch immediately with photos. Email us at info@saint-rue22.com

Please note below:

Minor pulls, knots and rough stitching are natural characteristics of these bags and not considered defects.

Leather labels are vary in finishes and tans, these are purposely made for a unique finish with each bag being slightly different.

We totally get it if our bags aren’t your vibe. Our pieces are all about embracing imperfections—like small pulls, knots, and rough stitching—which is what makes them undeniably cool and unique. It's part of their character! If this isn’t what you were hoping for, no worries. Just email us, and we’ll be happy to help you return it. No hard feelings. 🙂

• Extended sun exposure may soften brighter pigments over time — part of their lived-in charm.
• Earthy tones like Olive, by contrast, are naturally more UV-resistant. Their muted shades tend to hold steady and stay true in colour.
• It’s all about natural wear, not wear and tear — a finish that reflects life, not damage. Character comes with time.
  

Bright pigments—like pinks, oranges, and greens—can occasionally transfer onto light clothing, especially if the bag or clothing is damp. Think of it like dark denim and white sneakers: it’s rare, but it can happen. This is due to the dyeing process and varies by shade.

Caring for Your Saint Rue Bag

To keep your bag looking its best, gently spot clean fabric areas with a mild detergent and damp cloth. For leather labels, use a soft, dry cloth—or lightly damp if needed—to remove surface marks. Avoid soaking or harsh scrubbing. Over time, your bag will naturally soften and develop even more personality.

What to Avoid

Try not to overload your bag beyond its expected capacity or expose it to sharp objects—this helps maintain its structure and longevity. Rough edges, textured weaves, and natural leather variations are intentional and part of the charm.

A Quick Refresh Tip

If your bag’s been squashed under a seat or hiding in a cupboard, just reshape it overnight with a soft pillow or towel tucked inside. She’ll bounce back with ease.