Returns & Exchanges

We offer a 7-day return window from the day your order is received. To be eligible for a return, items must be unused, with tags attached, and returned in their original flat format (not rolled, folded, or scrunched). Tracking is required for all returns.

If you’d like to exchange for another item / upgrade your size or receive store credit, we’ll cover the extra shipping costs to get your new bag to you, simply return the item via your own paid and tracked method and once received we will post the next one out!

For faulty items, we will cover the return shipping and provide a pre-paid return label. For all other returns, the customer is responsible for return shipping costs.

Refunds

We’ll always refund the bag, but we ask you shop with intention and awareness.

If you return an item for a refund, the original shipping fee ($12 NZD or $15 AUD) will be deducted from your final refund. That fee covers the actual cost we paid to get your order to you. We're not a mega brand with endless margins — we're a small, independent label doing things differently. Between carrier costs, transaction fees, and platform sale fees, refunds come at a real cost, we can not recoup these.

Please contact info@saint-rue22.com to initiate your return.

Handcrafted & One-of-a-Kind

Our bags are handmade with love and care, resulting in beautifully imperfect products. Expect variations in texture, stitching, and leather finishes. Leather labels are crafted from upcycled off-cuts, meaning each one has its own unique character. Some may be soft nubuck suede, while others are more matte or worn-in for that authentic feel.

Recycled Nylon Fabric

Our fabric comes from upcycled nylon, known for its strength and durability. This material may have minor knots or pulls, which are part of the raw charm and intentional imperfection we embrace. It’s the texture and unique finish that make our bags stand out.

Damaged/Defective Items:

If your item is faulty or incorrect, please get in touch immediately with photos. Email us at info@saint-rue22.com

Please note :

Minor pulls, knots and rough stitching are natural characteristics of these bags and not considered defects. Please see below.

Leather labels vary in finishes and tans, these are purposely made for a unique aesthetic with each bag being one of a kind.

• Thread pulls or seam tension – Common with raw nylon; cosmetic only.
• Tiny holes under 5mm – Non-structural and do not compromise durability.
• Texture shifts or surface quirks – Inherent to the raw weave.
• Size variation (within 1–2cm) – Part of handmade construction.
• Asymmetry in stripes or weave – Not a flaw; adds to the unique finish.
• Loose thread ends – Easily trimmed; does not impact strength.
• Shape flattening in transit – Normal; reshapes with use.
• Fabric irregularities – Consistent with recycled, unrefined fibres.
• Fading or pigment softening over time – Expected with wear and sun exposure.
  

• Extended sun exposure may soften brighter pigments over time — part of their lived-in charm.
• Earthy tones like Olive, by contrast, are naturally more UV-resistant. Their muted shades tend to hold steady and stay true in colour.
• It’s all about natural wear, not wear and tear — a finish that reflects life, not damage. Character comes with time.
  

Bright pigments—like pinks, oranges, and greens—can occasionally transfer onto light clothing, especially if the bag or clothing is damp. Think of it like dark denim and white sneakers: it’s rare, but it can happen. This is due to the dyeing process and varies by shade.

Caring for Your Saint Rue Bag

To keep your bag looking its best, gently spot clean fabric areas with a mild detergent and damp cloth. For leather labels, use a soft, dry cloth—or lightly damp if needed—to remove surface marks. Avoid soaking or harsh scrubbing. Over time, your bag will naturally soften and develop even more personality.

What to Avoid

Try not to overload your bag beyond its expected capacity or expose it to sharp objects—this helps maintain its structure and longevity. Rough edges, textured weaves, and natural leather variations are intentional and part of the charm.

A Quick Refresh Tip

If your bag’s been squashed under a seat or hiding in a cupboard, just reshape it overnight with a soft pillow or towel tucked inside. She’ll bounce back with ease.