Returns & Exchanges

Returns and Exchanges Policy

How do I lodge a return?

To lodge a return please contact, please state your name, order number, item you are returning and return reason. Please provide photos of the defect when issuing a return for a damaged item.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. If your bag is faulty we will fulfil our obligations under the Consumer Guarantees Act.

Please remember that these bags are handmade from  hardy Recycled Nylon and have a thick woven material that is not perfectly intertwined in parts due to the nature of the fibers. Small pulls, rough stitching and loose threads are not considered to be defects, and are a true reflection of the rustic qualities and handmade production that are a part of its je ne sais quoi charm.

No cut off fabric is wasted when these bags are produced, occasionally there may be a different colouring handle with the stripes. Again, we consider this as part of its character and in no way does it affect the quality of the bag.

Our leather labels may differ in  finishes from the website images  due to the nature of genuine leather, we work closely with our manufacturer to ensure that there is minimal waste used with labels and upcycling cut offs from large leather cloth. 


If you receive a defective item, the wrong item or the wrong quantity we will resend the correct item to you with a  prepaid postage bag for returns depending on the issue.

We do not offer refunds or exchanges for change of mind purchases - these bags run in limited quantities so please be careful when selecting your final product :)

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the proof of purchase with the return.

Thoughtfully designed in New Zealand and responsibly made in India our totes are made from 100% recycled nylon. We use the highest grade GSM nylon thread, with a distinctive weave, and natural dyes. The hand-pressed embossed labels are crafted from deadstock cowhide, reflecting our commitment to sustainable consumer practices.