Our bags are made in India, working with two long-term manufacturing partners. One is based in Mumbai, and the other in Gujarat.

Our leather detailing is produced by a small, specialist leather atelier, where each piece is finished by hand.

Our bags are made from 100% recycled nylon.

This fabric is created through a highly considered process. Discarded plastics are melted down, transformed into pellets, dyed, and then stretched and woven into yarn. The yarn is spun into fabric through a complex and intensive weaving process.

All of our recycled nylon fabric is produced in Gujarat, one of India’s leading hubs for high-quality recycled textiles.

The difference is in the GSM and weave quality.

We use a higher-grade nylon, ranging between 120–140 GSM. Many lower-priced alternatives and knockoffs use fabrics between 60–90 GSM, which results in bags that look thin, flimsy, and often slightly see-through.

We only work with dense, structured weaves. This is why our bags hold their shape, feel substantial, and wear beautifully over time.

Our leather components are made from cowhide offcuts, sourced exclusively from a small leather atelier.

By using offcuts, we reduce waste while embracing variation. Each leather piece has its own texture, grain, and finish. This means no two bags are ever the same.

That individuality is part of our signature. It’s also why customers connect so deeply with their pieces. Each one feels personal, considered, and truly unique.

We start processing orders quickly. If you need to change or cancel, please contact us immediately. Once your order has shipped, we can’t cancel it.

 If you want to change or cancel your order, please contact us here.

Yes Absolutely! You can exchange for another item, upgrade size, or request store credit. We’ll cover the shipping cost for sending your new item once your return is received no questions asked.

Please note, we do not offer exchanges on any discounted products beyond 20% or our Bundle deals.

We often open pre-orders because our pieces move extremely quickly and demand regularly outpaces supply.

Rather than constantly selling out and leaving our community disappointed, pre-orders allow us to open access in a more considered way. It gives our loyal customers the opportunity to secure their bag before it sells out, especially during peak demand periods.

Pre-orders are not about delays. They’re about exclusivity, intention, and fairness. They ensure we can produce responsibly while giving our community first access to our most in-demand styles.

If you have ordered a pre-order item, please note that the estimated arrival date is a guide only. While we always work closely with our production and freight partners to meet timelines, delays can occur outside of our control.

If at any point during the pre-order process you would prefer a refund, we are always happy to issue one. Simply email us and we will take care of it.

Pre-order dates should be treated as an estimate rather than a guaranteed delivery date.

Yes babe. We offer a 21-day long return and refund window from the day your order is received. To be eligible:

• Items must be unused, with tags attached. We encourage you to style, try on, outfit sync, fill up with items from home all in the comfort of your home when deciding if it’s the right colour or size for you! We want you to be 100% obsessed. And sometimes it takes a few days or weeks to decide. We just ask kindly not to use it out of the primacy of your home where the wear n tear can happen.

• They must be returned in original flat lay condition (not rolled, folded, or scrunched). Email us if you are having trouble with this! We will send you a guide.

You can exchange for another item, upgrade size, or request a refund. We’ll cover the shipping cost for sending your new item once your return is received.

Please note, we do not offer returns on any discounted products beyond 20% off or our Bundle deals.

What about faulty items?

If your item is faulty or incorrect, we cover return shipping and provide a pre-paid return label.

To initiate a return, email info@saint-rue22.com with your order details.

To start a return, please contact us within 21 days of receiving your order with your order number and reason for return. Once approved, we’ll provide the next steps along with return instructions. Please ensure your item meets our return conditions before submitting your request

Return Shipping Fees

Australia: A $15 return postage label fee will be deducted from your refund or credit note. Exchanges are free.

New Zealand: A $20 return postage fee applies to Shoulder Bags, and $15 for Bambinos and Minis. This will be deducted from your refund or credit note.

These fees apply to all returns and exchanges

Once your return has been approved, the refund will be issued to your original payment method, with the return shipping fee and any initial shipping costs deducted.

You’ll receive an email confirmation once this has been processed. Please allow up to five business days for the funds to be reflected in your account, depending on your bank or payment provider.

To initiate a return, email info@saint-rue22.com with your order details.

Please allow 2–3 business days to dispatch your order. We ship Monday to Friday, excluding public holidays.

New Zealand Standard Shipping: 2–5 business days from dispatch

Australia Standard Shipping: 7–10 business days from dispatch

Express Shipping: 2–5 business days from dispatch

International Shipping: 5–21 business days from dispatch (varies by destination)

Packages can be delayed and may incur extra taxes or duties when entering countries outside New Zealand. These are the customer’s responsibility and may affect delivery time.

Any order exceeding $1000 to australia is liable to duty.

We ship to Australia, New Zealand, USA, UK and Europe. If your country appears at checkout, you can order.

Send us an email if you would like a shipping outside of these listed and we will get you a quote on freight.

Shipping is calculated at checkout.

We accept Visa, MasterCard and American Express cards. We also have AfterPay.